WHAT IS DAVY JOES COMPANY?
Davy Joe’s Coffee Company is a small premium, roast-to-order, family/veteran-owned coffee company. At DJCC, our Coffee beans are sourced directly from sustainable farms across Central America, South America, Indonesia, and Africa. Our coffee is roasted in a way that develops the natural distinct tastes and aromas. Then, roasted to order and shipped directly to you.
WHY OUR COFFEE?
Simply put, our coffee is the best out there. Our coffee is roasted only after you place your order to ensure you get the highest quality product. With this process, Davy Joe’s Coffee Company is able to deliver the freshest and finest coffee around so you can focus your efforts on the things that truly matter to you.
WHEN WILL I GET MY ORDER?
Once we receive an order, we work to ship it within 3-4 business days. If we receive the order on Thursday, Friday, Saturday, or Sunday, then it will be shipped the following week. At this time, all orders are shipped primarily via USPS. DJCC offers flat rate shipping for most orders based on the destination, order weight, and shipping service.
HOW CAN I TRACK MY ORDER?
We will send the tracking information to the email address associated with your order once the item has shipped.
WHERE IS MY PACKAGE?
When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.
HOW CAN I CHANGE MY ORDER AFTER IT’S BEEN PLACED?
Because we aim to ship your product as soon as possible, changing or canceling an order after it’s been placed can be tricky depending on when it was placed. We recommend emailing (firstname.lastname@example.org). IMMEDIATELY if there is an issue with your order. Your email should include CANCEL/CHANGE ORDER #_____ in the subject line. We will always do our best to make sure that you’ll get what you need, but we cannot guarantee that we will be able to fix the order before it ships out. If you have any issues please contact us so that we can assist.
HOW DO I RETURN AN ITEM OR RECEIVE A REFUND?
Apparel and such can be returned up to 30 days from the date of receipt for in-store credit, a refund, or a replacement. Please contact us beforehand so that we may assist you with this. All coffee sales, at this time, cannot be returned for credit or refund on items already shipped. However, if there is physical damage to the package or you feel it is unsafe to consume, please contact us as soon as possible so that we can remedy the situation.
WHAT ARE MY PAYMENT OPTIONS?
We accept all forms of Payment
HOW DO I EDIT MY SUBSCRIPTION?
If you would like to edit your Coffee subscription: 1. Log in to your account. 2. Under "Account Detail," select "Manage Subscriptions." 3. Select the "Edit" option. 4. Once you have made the edits to your liking, click "Submit" and your new subscription setting will be saved.
HOW DO I ENTER DISCOUNT CODES?
On the last page, before you click "Complete my purchase," there will be a box where you can enter your discount code. Once you have entered the code, click "Apply." Your total amount will be updated to reflect the discount.